We had a rest day in Champex. It was welcome but for the fact that we had to undergo the stress of haggling with American Airlines to rebook our return flights.
I had mentioned in post #4, two days before, in a brief moment of cell service, I received an email letting me know one of our flights was cancelled and they were not able to automatically rebook. "Please call us..." A huge cluster-fuck at Heathrow had led to our Geneva-London flight being cancelled (along with thousands of others...) (ahh, the joys of code sharing with British Airways)
We called the AA customer service. From the agent's view, there was no solution, but they would happily cancel our return and refund our fare and we would be able to find our own way home.
Hold on there partner. Let's check it out and call you back. Apparently, AA customer service does not have access to the same resources as I do checking the AA.com website. We found several options, none passing thru Heathrow, but involving a three-leg journey (i.e. GVA-> Madrid-> Chicago -> Phoenix).
We call back.
Oh yeah, the agent says, that is available, would you like me to book it? but sorry, the upgrades to premium economy that we paid for is not available.
Hmm, anything else?
Long wait on hold, no, sorry I don't see anything.
Hmm, what about this one GVA -> Madrid->Miami -> Phoenix?
Long wait on hold, oh yes, that is available, sorry no premium upgrades however.
Hmm, what about this one: Zurich to Philadelphia (Business Class), Philly to PHX, (First Class)
Long wait on hold... Yes that is available, do you want me to book that?
Well, in consideration of the hassle, stress and the need to travel to Zurich (3-hour train), we will accept the business class flight..



Wow. It all worked out in the end, but 4 hours of my vacation not too mention the tension and anxiety... Thanks Heathrow.
I had mentioned in post #4, two days before, in a brief moment of cell service, I received an email letting me know one of our flights was cancelled and they were not able to automatically rebook. "Please call us..." A huge cluster-fuck at Heathrow had led to our Geneva-London flight being cancelled (along with thousands of others...) (ahh, the joys of code sharing with British Airways)
We called the AA customer service. From the agent's view, there was no solution, but they would happily cancel our return and refund our fare and we would be able to find our own way home.
Hold on there partner. Let's check it out and call you back. Apparently, AA customer service does not have access to the same resources as I do checking the AA.com website. We found several options, none passing thru Heathrow, but involving a three-leg journey (i.e. GVA-> Madrid-> Chicago -> Phoenix).
We call back.
Oh yeah, the agent says, that is available, would you like me to book it? but sorry, the upgrades to premium economy that we paid for is not available.
Hmm, anything else?
Long wait on hold, no, sorry I don't see anything.
Hmm, what about this one GVA -> Madrid->Miami -> Phoenix?
Long wait on hold, oh yes, that is available, sorry no premium upgrades however.
Hmm, what about this one: Zurich to Philadelphia (Business Class), Philly to PHX, (First Class)
Long wait on hold... Yes that is available, do you want me to book that?
Well, in consideration of the hassle, stress and the need to travel to Zurich (3-hour train), we will accept the business class flight..
Wow. It all worked out in the end, but 4 hours of my vacation not too mention the tension and anxiety... Thanks Heathrow.
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