Very odd experience. I went today, the mountain was pretty empty, sweet. Since I was by myself I figured a lesson would be good so I don’t have to just talk to myself the whole time.
I line up. A cluster of people around the 1-4 level, then a big gap, and in front of the 7-8-9 sign, little old me. An instructor skies up, “here for a lesson, sir?” “Indeed I am”. The guy starts chatting with me, seems excited to do the lesson with me. As we’re doing this, in comes someone looking like the boss, with a different uniform, rushing straight to us in a hurry, and says “sorry Sir, can’t do it today. I don’t have enough instructors.” The first instructor looked very confused, and to break the awkwardness tells me “I guess he needs me somewhere else” and walks off. There were several instructors standing not looking like they had anything to do!
The boss-looking guy signed my pass, apologies, I can come back any time.
I opted for a refund instead - where by the way I was initially told “we can’t do that”, I replied, “yes, indeed you can, I paid for a service I have not received”, and got the refund.
I definitely want to assume the best and give benefit of the doubt. But the way this happened, as it was very obvious I would be the only one in my level, really makes me suspicious of a strategy to minimize people getting one on one instruction when they paid for group.
This is the first time I went for a lesson here with the new management. I wonder if it’s new financial priorities? If that’s the case, why do you sell group lessons at all levels?
All in all a rather bizarre experience. I’ll have to think really hard about trying for a lesson at Liberty again...