So this week Jackson Hole is hosting their Steep and Deep camp which I had signed up to attend.
This past weekend was also Winter Storm Harper here in the Northeast and Midwest that basically made getting to Jackson on time impossible.
When I realized I wasn't going to reach Jackson Hole this week, I called the Jackson Hole office asking what could be done regarding cancellation fees, postponing to a later camp date, etc., despite their website clearly stating "no refunds for cancellations within 72 hours". No hesitation, arguing, etc; they quickly told me "You have a full refund coming, we understand you can't control the weather and getting to Jackson can be difficult".
Can't complain about a response like that.
Meanwhile, American Airlines apparently likes keeping their passengers in the dark. Cancelled flights at the last minute, not notifying about delays (delayed out of Chicago to come home; after delaying us for two hours, they finally admitted that the flight crew wasn't in Chicago yet and they had no idea if or when we could take off), rude customer service, partial refunds ("we got you as far as Chicago" Jeez. Thanks). Not to get political, but there were unpaid TSA agents who were more helpful than American Airlines employees.
One of these companies will get future business from me. The other... not so much.
No real question here and not intending to throw the airlines under the bus either as I'm sure the lingering effects of the storm fouled up everything. More kudos to Jackson Hole for doing it right.
This past weekend was also Winter Storm Harper here in the Northeast and Midwest that basically made getting to Jackson on time impossible.
When I realized I wasn't going to reach Jackson Hole this week, I called the Jackson Hole office asking what could be done regarding cancellation fees, postponing to a later camp date, etc., despite their website clearly stating "no refunds for cancellations within 72 hours". No hesitation, arguing, etc; they quickly told me "You have a full refund coming, we understand you can't control the weather and getting to Jackson can be difficult".
Can't complain about a response like that.
Meanwhile, American Airlines apparently likes keeping their passengers in the dark. Cancelled flights at the last minute, not notifying about delays (delayed out of Chicago to come home; after delaying us for two hours, they finally admitted that the flight crew wasn't in Chicago yet and they had no idea if or when we could take off), rude customer service, partial refunds ("we got you as far as Chicago" Jeez. Thanks). Not to get political, but there were unpaid TSA agents who were more helpful than American Airlines employees.
One of these companies will get future business from me. The other... not so much.
No real question here and not intending to throw the airlines under the bus either as I'm sure the lingering effects of the storm fouled up everything. More kudos to Jackson Hole for doing it right.