sounds like a bad battery if its not heating. I only noticed this happening once and it said the same thing but my foot was warm.
Yeah, finding the battery isn't the issue. It finds the battery but then says, essentially, "the heater attached to this battery isn't working." And my foot is cold, which backs up the report. I'll try to get a screenshot.
I haven't done that yet because of my aversion to having to deal with actual people , but I did finally just send them an a email with screenshots. If that doesn't work I will call.@Tony S did you call Customer service?
We have had nothing but excellent service from Sidas.UPDATE: HUGE PROPS to John from Sidas. After a few emails I had a new element in my mailbox like the next day. Much better resolution than I'd expected!
Can someone report real world battery life on the 1300 batteries non-bluetooth(if that matters), particularly on the medium and high settings?
Are you saying the batteries only lasted 5 and 2 hours respectively or that was how long you skied for those days?I've got two days (5 hrs 12F, 2 hrs 18F) with the 1300 nonBT batteries.
How long I skied those days. They were still plenty comfortable after 5 hrs. The 2 hr "day" was the first couple of hrs on a powder Saturday, so I left due to crowds.Are you saying the batteries only lasted 5 and 2 hours respectively or that was how long you skied for those days?
These batteries mount on the outside or inside, depending on the powerstrap you have.One more question before I commit. I ski almost always off-piste(bumps/trees) and im always banging one inside of a boot off the other, my pants really show the wear plus im always down for a good number of crashes on a regular basis. Any concern about the rear boot mount for the batteries or should I consider the extension and dropping the batteries in my fleece pant pockets?
Thanks again
These batteries mount on the outside or inside, depending on the powerstrap you have.
I like min on the inside of the cuff (not inside the boot) because it reminds me to keep my legs apart a little.
I've never had an issue with the batteries coming off.
I mounted mine outside boot cuff straps, inside pants legs. Never worried about losing them in trees or boot deep. Hadn't considered inside cuff, would think harder to adjust power in that position. Might be, probably, wrong given how more easy to see inside cuff.One more question before I commit. I ski almost always off-piste(bumps/trees) and im always banging one inside of a boot off the other, my pants really show the wear plus im always down for a good number of crashes on a regular basis. Any concern about the rear boot mount for the batteries or should I consider the extension and dropping the batteries in my fleece pant pockets?
Thanks again
Normally very confident in my body but confess to feeling slightly inadequate in this moment.
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The app does SEEM to be working better - i.e., recognizing both battery units more quickly and reliably - now, but I haven't given it a proper test on the hill since the upgrade. You presumably saw my story with the failing heating unit (not battery) above. I have the replacement in the boot now. Haven't skied with it yet but it works on a smoke-test basis.That said in early Feb they pushed out an update to the app which supposedly addressed the bluetooth issues.