As a shop owner, I tune every pair of new skis that go out the door. I do it the hard way, by hand, with quality tools, and lots of blood, sweat and tears. It is very rare to find a pair of new skis that don't need some work to be flattened, and have the edge bevels reset. It is the nature of the beast. We are working with a product that is a bit organic and it changes as materials dry, cure, etc. Also, most skis are factory finished on good machinery, but in a more, efficient, production fashion with very little individual attention. It probably wouldn't be cost effective for a manufacturer to do that. It probably isn't cost effective for me to do it either, but, I do anyway and most generally people are very happy with what they buy from me. If they are not, we'll find something different, or try to fix the issue to the best of our ability. Most people that own their own business will do that kind of thing, so that they can stay in business. I have found that if you don't provide good customer service and address issues as they arise, you won't be around very long. So, I kind of resent the attitude that a couple of posters have on this thread, that they can't trust retailers, or get good customer service or good quality tunes from shops. I take a great amount of pride in my tunes, and my hands are arthritic and beat to death at this time of year for all the work that I've put into making skis the best that they can be. So, making a blanket, negative, statement about ski shops and retailers kind of pisses me off. You can't judge an entire industry by a couple of bad customer service experiences.