I did file a warranty claim online. I love the bag ... but if it wasn't the switch it was something in the AC cord. It caused the circuit breaker to flip and it completely fried the electrical socket. There is no way that I will plug it in again and risk fire.
That doesn't sound right. Reach out to Kulkea and see what they say.
Check to see the temp before you put them in the car. That’s how mine started to fail. They are replacing my heating unit. Right now the AC cord lights up but the elements don’t heat anymore. They do heat in the car on DC. I’m hitting the boots with a blow dryer - inside and outside - before I put them in the car on DC. Tgat’s doing the truck right now. The blow dryer warms the boots and the compartment and the DC cord gets the element warm enough to keep them that way. I couldn’t get my boots on otherwise.
Hi @Phatboy64 - we apologize for the inconvenience to you and are sorry you are having trouble with your heating element. Would you mind filling out our warranty claim form so we can get some more information on the issue you're having and can get it fixed for you ASAP! Thank you.
I am going to give them a call today. Just wanted to check and make sure I wasn’t having over expectations.
Heading out in the morning. I will give that a try but I think you might be right in terms of it never getting past the low setting
Actually, all three settings aim for the same temp over different periods of time. The AC cord is totally the one that fails. If you get the boots (and the compartment) good and hot, the DC cord will keep it there until you open it at the resort. That is what’s keeping me skiing while I wait for replacement heating elements to get here. I literally hit it with the blow dryer while the car heats up, run it out, plug it in … and then grab anything else I need!
^^^^^^
Correct. All three settings get to the same temp, just low takes longer. That's according to the tag that comes with the bag. When I'm in charge (HA!) L, M, and H will be just that. The other thing that would be nice is color coded cords. Black for 120, white for 12. Way easier to pull the correct cord out. Niggling little things but convenient.
Actually, you are correct. It’s the same thing I encountered when the first heating element failed. It means it’s not working correctly. One hour on high should be enough to heat it correctly. You could leave it plugged in longer but, since it’s malfunctioning, that is probably a bad idea.
I’m not sure if this was a Kulkea site but I purchased both of my bags from bestskibootbags.com which is now a dead link. I have emails coming from [email protected] from 9/2019.
Bestskibootbags is Kulkea's online store. I just tried it and it works. Maybe they were updating or something and it killed the link for a bit?
When I bought them I remember you couldn’t buy direct from Kulkea.com and that’s why I didn’t have an account with them until the heating pad last month. I thought that might help @BC locate the required info.
